Frequently Asked Questions

Product Information

Product Information

Where can I buy Longchamp products?

Longchamp products are on sale in the Longchamp boutiques, in department stores and in the best multi-brand leathergoods stores.

To find your nearest retail store, visit the Store Locator.

Where does the leather Longchamp uses come from?

Our leather comes mainly from France, Italy and Uruguay.  We are very particular about how we select it. Our treating modes and sorting criteria are exclusive to Longchamp. All of our tanneries respect the most strict environmental reglulations. 

In which point of sale can I buy le pliage leather personalized?

You can order le pliage leather personalized in the following list of points of sale:
Find out all the informations about these points of sales on the store locator

Where can I buy Longchamp diary and organiser refills?

The spiral diaries/with ring fixtures use international standards. The references for refills are found on the last card page of your diary.  For further inquiries, please contact a retail outlet as listed in the Store Locator section.

Where are Longchamp products manufactured?

All Longchamp products are produced in France and abroad, primeraly in our workshops in the west of France (Maine-et-Loire, Mayenne, Vendée, Orne). 

Our ready-to-wear and shoes are produced in France and Italy. Personalized bags are made individually, to order, in a workshop located in Segré, in the Maine-et-Loire region of France. 

How do I measure a Longchamp bag?

For all Lognchamp products, the dimensions are as follows: Length x Width  x Height, which are shown in both centimeters and inches.
Attention: On the Le Pliage line, length and width have been measured at the base (the length between the 2 bottom corners), once the bag is opened the mesurements are from corner to corner.  For personalized items, you will find the dimensions of each model presented when you select the bag size. They are also visible in the recap on the right at all times.

How can I ensure the accuracy of the colors of the products?

We try our best to display the colors of our products as accurately as possible.

To enhance your shopping experience, you should set your monitor to display the maximum colors possible. 

To do this, right-mouse click on your desktop and select 'Properties', and in the 'Display Properties', click on the 'Settings'.  Under 'Color Quality', choose the highest possible setting allowed by your computer (most likely 32 bit).
Longchamp cannot be held responsible for a possible difference in color between "the screen and reality".

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